digital System

Customer Management
System

on·offline Customer care

The core of Mr. PAPA's online and offline customer management
involves providing personalized services, systematic communication, integrated data management,
and continuous improvement to offer a customer-centric experience.

Operation of a direct management department
under the CEO for crisis management
and thorough situation handling.
 
Quality/Service of Food Ingredients
Point Accumulation System (Scoring System)

Points system for complaints related to products
Immediate communication of related matters (photo + video delivery) to the headquarters

 
Self-Diagnosis + Fast/Accurate/Safe Scoring System (Three-Strikes Rule)

Communication of relevant content to suppliers
Principle of direct delivery and quick handling

 
 
After Supply of Products
Immediate delivery

Second delivery after sourcing the required materials
Prior communication in case of time delays

 
Thorough and Professional Post-Handling

Mr. PAPA headquarters' personnel and purchasing team
Immediate sharing of VOC (Voice of Customer) and devising strategies to prevent recurrence of claims

 
Customer Management System

Mr. PAPA's Customer Management System is a system designed to effectively manage and
analyze data from food ingredient ordering customers, improving customer service and enhancing satisfaction.
It plays a key role in providing personalized services for different types of businesses and
establishments by tracking and analyzing purchase history, preferences, and feedback,
thereby strengthening customer relationships

01. Order and Delivery Management

Tracks and processes orders from food ingredient customers and updates the delivery status.

02. Customer Feedback and Service Issue Management

Collects customer feedback and tracks and resolves service issues.

03. Analysis of Customer Preferences and Purchase Patterns

Analyzes the order history and preferences of food ingredient customers to create personalized menu suggestions.

04. Marketing Campaign Management

Plans and executes targeted marketing campaigns for food ingredient customers according to the season.

 
 
Moving Grocery Store

The MR.PAPA MGS is a sales platform that visits the homes of those with shopping difficulties and neighborhoods with an eco-friendly electric truck loaded with over 400 types of fresh food and living supplies.

 
 
Fruit Specialty Shop

Fruit Specialty Shop by MR.PAPA offers customers fresh and diverse fruits in premium packaging, cup fruits, and juice form, helping them maintain healthy eating habits. It is operating in department stores nationwide.

 
 

An ultra-convenient ordering and procurement program optimized for ingredient orders and specialized product purchases for wholesale marts, individual supermarkets, and restaurant owners.

 
 
COOK

MR.PAPA COOK provides users with a new cooking experience and convenience, offering pre-prepared ingredients and detailed cooking methods. This allows for a variety of cooking experiences at home with ease.

 
 
Local Store

The local store MR.PAPA is engaged in building local distribution channels and strengthening the viability of neighborhood supermarkets. It is carrying out the exhibition and sale of outstanding local products and franchising for digital stores of enhanced fresh food neighborhood supermarkets.

 
 
Supply Distribution Center

At the SDC, MR.PAPA provides high-quality products through cooperation with affiliated companies. After verifying the quality and safety of the products, it supplies them to local stores and discount marts in the region.

 
 
Mart

MR.PAPA Mart is a ‘grocerant’ retail model that uniquely combines a supermarket and a restaurant, offering customers a space where they can enjoy meals while grocery shopping. Starting with the first store in Ulsan, MR.PAPA Mart is expanding nationwide.

 
 
Overseas Business

The overseas business sector by MR.PAPA has officially launched the food tech store 'MR.PAPA' in the Mongolia E-Mart(Hypermakret) operated by the Mongolian distribution company Altai Group. Preparations are underway to open 'MR.PAPA' stores in various countries including Europe and Hong Kong.

MR.PAPA Inc.

Head Office. 700 Jungni, Naeseo-eun, Masanhoewon-gu, Changwon-si, Gyeongsangnam-do, and 1 other location
Seoul Gwanghwamun Branch. Rooms 2001 and 2007, Gwanghwamun Officia Building, 92 Saemunan-ro, Jongno-gu, Seoul
Gyeongnam Center 1. 124 Hyochon-gil, Yeoncho-myeon, Geoje-si, Gyeongsangnam-do
Gyeongnam Center 2. 35-4, Yutongdanji-ro, Naeseo-eup, Masanhoewon-gu, Changwon-si, Gyeongsangnam-do
Gyeongbuk Center 1. 106-108 Yeongcheon IC-ro, Yeongcheon-si, Gyeongsangbuk-do
Gyeongbuk Center 2. 387, Buksunhwan-ro, Andong-si, Gyeongsangbuk-do
Ulsan Center. 3, Hwasan 6-gil, Buk-gu, Ulsan
Jungbu Center. 449 Gunryang-ri, Daewol-myeon, Icheon-si, Gyeonggi-do
Gyeonggi Center. 757-5 Unyang-dong, Gimpo-si, Gyeonggi-do

CEO I Seo Jun-yeol
Business Registration Number I 448-87-01712
Phone Number I 1544-1541
Email I papahelp@papamarket.kr

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